Frequently Asked Questions
What's the MOQ (Minimal Order Quantity) for your products?
For our dry bags, waterproof backpacks, fitness aqua bags, and rain barrels, the MOQ is 300 pieces. For other accessories, the MOQ is 500 pieces.
Do you offer samples? How can I get your samples?
We can manufacture customized samples for you to inspect or send you our existing samples, both at your own expanses. The sample fare will be deducted from the total fees when you make a bulk order.
Do you offer customization services?
We offer both OEM and ODM services. Feel free to advise us what size, color, capacity, model, or features you want or send us your own design.
Can I have my logo on your products?
Yes. We can print your logo on both mass products and samples. Just send your logo to us and we will show you how it looks or produce a sample with your logo, whichever you want.
Do you offer retail service?
No. We sell wholesale only.
What is the lead time for my order?
Usually, samples take 7 to 14 days to manufacture and bulk orders take 30 to 35 days. The time for shipping varies by shipping methods. We will give you an estimate of the lead time before you make your order.
What are the shipping methods you offer?
We offer air, train, truck, sea, and express shipping for your orders. Our sales team will quote you the price of different shipping methods for you to choose from.
What payment methods do you support?
We support PayPal and T/T. Further, if you have an Alibaba account, you can also pay through Alibaba Trade Assurance. The deposit is usually 30%.