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Air Camping Mat ODM Customization Case from German Customer
Air Camping Mat ODM Customization Case from German Customer
Inquiry
In April 2020, a customer from Germany inquired about our inflatable camping mats.
Sample
After several turns of discussing details of customer's requirements, including sample cost, logo place, pocket amounts, etc., our customer decided to order two samples along with a dry bag.
In addition to our customer's order, we delivered a new design we recommended to their address. The customer was happy with their qualities.
After this first success, we discussed the details of modifications, where our customer wanted to add an air pillow and an instruction book, and box them with each product. For the paper boxes, we recommended packaging with shrink films, to which our customer agreed.
While our samples were awaiting tests from Germany, our customer asked us how we do the quality control, to which we replied with our detailed process. Our customer appreciated it.
Production
Later, we were informed that our samples passed the quality tests. Our customer then placed their initial order and paid the deposit.
During the production stage, we updated the status every week to our customer, which made them impressed.
Finally, our production was finished. We inspected our goods and sent our customer the test report. Our customer thanked our efforts and paid the remaining balance.
Aftermath
As the products reached Germany, our service team received the feedback sheet from our customers.
Shortly after, our customer placed a second order, and they shared with us their plan for the incoming years while their second order was still being manufactured.
We highly appreciate the happy and friendly cooperation with our customer. Our services are continuously improving for each customer of us.
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